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Six Features Your Business Phone System Should Have

If you want your business to succeed, you must invest in quality communication. Before purchasing a phone system, there are a few factors you should consider. One of the major factors you should consider is the type of features you expect to have. Phone systems are only as good as the features they come with. Here are 6 examples of telephone features that you should have.

Voicemail
Every phone system on the market today has a voicemail feature. Nonetheless, these features are different depending on a provider. Certain Voicemail features give you access to messages regardless of location. Regardless of whether you are using the phone itself or a voicemail system, which is remote, you will still be able to access messages from whichever place.

Telephone Conferencing
This feature allows you to connect to multiple people through multiple extensions. While buying a phone system with this particular feature, it is wise to find out the maximum or minimum number of connections the phone can have simultaneously. You should also test the sound quality of the speaker on the phone to ensure that all your conference calls are audible.
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Auto Attendant
The auto attendant is great if you constantly have many calls on your hands and lack capital for a call center solution. In today’s world, a business without an automated phone attendant is often considered unprofessional. This feature serves as a stand-in receptionist. They are capable of passing the required info regarding your business to the caller.
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Call Screening
Business people are often busy and might not have ample time to answer all their inbound calls. This feature is efficient because it allows you to choose how to handle a particular call. You can differentiate between casual and business calls, just by looking at the caller ID. Besides, using this feature enables you to determine which calls should be responded to first. However, it is important to know that it is not professional to have your business number being used for casual issues.

On Hold Music
A research by the telemarketing magazine revealed that 80% of callers are normally put on hold. In this same research, those who hang up after experiencing silence make up 60% of the callers. If you have music playing in the background, you will find that the caller tends to remain on the line longer. You can also keep them engaged by using messages other than complete silence.

Call Forwarding
You can use this feature to forward your inbound calls to a more accessible device such as your cell phone, or another office phone instead of it going unanswered.There are some phone systems that make use of the hunt group method, which forwards the call to a sequence of registered numbers until it is answered.

Evidently, phone systems have a range of features. It is your responsibility to research and pinpoint the features your business needs the most. However, there is no law against having all of them if possible.